Order, Payment, Cancellation and Refund Policy
This Policy applies to requests placed through getlessrx. MJSI operates the platform, collects payment as authorized by its partner agreements, and coordinates nonclinical support. The selected independent prescriber makes clinical decisions; the selected pharmacy verifies, dispenses and ships medication. Their separate lawful policies and professional duties also apply. A request or payment never guarantees a prescription or fulfillment.
1. Price and order status
Before final submission, the checkout displays the exact total, medication or other item charges, shipping, taxes, any separately charged service fee, legal payment recipient and chosen payment method. MJSI receives the displayed total, retains its contractual platform fee, and remits the applicable balance to its partners. An order number confirms receipt of a request only. Prescriber decision, pharmacy acceptance, payment receipt, dispensing and shipment have separate statuses. Material substitutions or new charges require disclosure and any acceptance required by law.
2. ACH authorization and debit
At ACH checkout, the customer gives a separate one-time debit authorization. This is an authorization, not a completed payment or a card-style hold. MJSI initiates the one debit only after the selected prescriber approves and the selected pharmacy accepts the request. The account remains Awaiting Payment until the debit is actually received, reconciled and approved. The customer receives a copy of the authorization and may contact thecareexperts@medlocker.med to ask to cancel, subject to applicable rules and bank rights. An uninitiated debit is canceled if the request is declined or cannot be fulfilled.
3. Zelle payment
The customer may send the displayed amount to gaile@mjsi.co at checkout, using the order reference. MJSI marks it as paid only after the actual receipt is matched and verified. A Paid Zelle status does not mean the selected prescriber has approved the request or the pharmacy has accepted or dispensed it. If approval or fulfillment fails, the refund rule below applies. Never send payment to a recipient supplied outside the verified checkout; contact thecareexperts@medlocker.med if recipient details differ.
4. Cancellations and changes
Contact thecareexperts@medlocker.med promptly to request cancellation, correct an address or change an order. MJSI coordinates with the selected partners and payment processor. A request may be stopped before the ACH debit is initiated or before dispensing when operationally possible. Once the pharmacy has dispensed or shipped a medication, return or replacement depends on the pharmacy’s professional determination and applicable law. MJSI will communicate the status and any disclosed, lawful charge. Do not imply that canceling the platform request erases a professional medical record.
5. Declined or unfulfilled requests
If a prescriber disapproves, the pharmacy rejects the request, or an ordered item cannot lawfully be fulfilled, MJSI sends notice reasonably promptly after the decision is flagged. MJSI cancels any uninitiated ACH debit. For money collected by ACH or Zelle, MJSI initiates a refund of the unfulfilled item and undelivered shipping within FIVE (5) to TEN (10) business days from the disapproval, rejection or confirmed nonfulfillment event.
6. Refund route and posting
Refunds are directed to the original source account, including for Zelle, after MJSI verifies the original payer and a bank-supported route. MJSI will not redirect a refund to an unrelated account. If the financial institution cannot return funds to the original account, MJSI will contact the verified customer about a secure lawful alternative. MJSI provides the refund amount, reason, method and initiation date. Bank posting can take additional time. Nothing limits applicable bank, network or statutory dispute rights.
7. Incorrect, damaged, missing or compromised medication
Do not use medication that appears incorrect, tampered with, damaged, contaminated or temperature compromised. Contact the dispensing pharmacy for immediate clinical or handling instructions and contact thecareexperts@medlocker.med with the order number. The pharmacy determines whether return, replacement or redispensing is lawful; MJSI coordinates any refund due for error or non-delivery. Do not mail prescription medication back unless the pharmacy instructs you to do so. A delivery scan does not by itself resolve a disputed non-delivery claim.
8. Contact and changes
Payment and refund support: thecareexperts@medlocker.med; mailing address: 1000 N West St. Suite 1200 Wilmington Delaware (DE) USA 19801. MJSI may update this Policy prospectively, with notice and renewed acceptance when required. The version shown when an order is submitted governs that order unless mandatory law requires otherwise.